Privacy Policy

1. Introduction

This Privacy Policy explains how WeSupport Technologies Limited ("OwanbePro," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering on OwanbePro, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us.

• Personal Identity Information: Names, email addresses, phone numbers, and profile pictures.
• Event & Memorial Information: Details regarding events you are hosting or attending, including guest lists, vendor interactions, and data uploaded to burial/memorial profiles.
• Vendor Profiles: Business names, service descriptions, pricing, portfolios, and verification documents (e.g., government ID, business registration) for security purposes.
• Financial Data: We collect payment-related data necessary to process your transactions. However, we do not store raw credit card numbers. All payment processing is handled securely by our third-party payment gateways (e.g., Paystack, Flutterwave, Stripe).

3. How We Use Your Information

We use personal information collected via our platform for a variety of business purposes described below:

• To Facilitate Account Creation: And manage the user authentication process.
• To Deliver Core Services: Allowing Event Hosts to manage RSVPs, processing ticket sales, and connecting Hosts with Verified Vendors.
• To Protect Our Platform: As part of our efforts to keep OwanbePro safe and secure (for example, fraud monitoring, vendor verification, and spam prevention).
• To Communicate with You: Sending administrative information, event updates, notifications of vendor bids, and policy changes.

4. How We Share Your Information

Because OwanbePro is a multi-sided marketplace, certain information must be shared to make events successful:

• Between Hosts and Guests: If you RSVP or buy a ticket, your name and contact details are shared with the Event Host for guestlist management.
• Between Hosts and Vendors: If a Host hires a Vendor, contact details are shared to facilitate communication and service delivery.
• Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., payment processing, SMS delivery, email hosting).
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our browser prompt. Primarily, we use cookies to keep you logged in and to remember your platform preferences.

6. Data Security & Retention

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Your Privacy Rights

Depending on your geographic location, you may have rights under data protection laws (such as the Nigeria Data Protection Regulation - NDPR). These may include the right to:

• Request access and obtain a copy of your personal information.
• Request rectification or erasure of your data.
• Restrict the processing of your personal information.
• If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

You can review, change, or terminate your account at any time by logging into your account settings and updating your preferences, or by contacting us directly.